Refund and Returns Policy

Return Policy

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries – we’re here to help!

OUR 30 DAY MONEY BACK GUARANTEE
We provide a 100% satisfaction guarantee for 30 days or your money back!
If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

To be eligible for a return, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email support@rosepilatesandfitness.com.

Damaged Or Faulty Items
If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.

*Damaged or faulty items include unraveled seams and/or holes that are present before being washed.

If somehow you’ve made an error after your order has been placed, please click here to contact us as soon as possible and we will see if we are able to correct it.

Unfortunately if you have entered the wrong address, moved or need to change a product variant after your order has been shipped, we will not be able to accommodate you nor offer you a refund.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@rosepilatesandfitness.com.

CLEARANCE & FINAL SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are defective.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

We do not guarantee that we will receive your returned item.

You can always contact us for any return question at support@rosepilatesandfitness.com.

What options do customers have for returning items?
–By Mail

How will customers get the return label?
For defective products – Download/print
For customer remorse – Download/print

Is there any restocking fee?
–No restocking fee

How much will customers pay for return shipping?
For defective products – No cost
For customer remorse – No cost
All items must be returned within 30 days of purchase. If more than 30 days have passed then no refund or exchange is available.

Also, we cannot guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request for a refund.

Coupons can be used on new orders only. Coupons cannot be applied to any order that has already been placed

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rosepilatesandfitness.com.

Support: 24/7-

Email: support@rosepilatesandfitness.com

Phone: 2 9637 3551

Address: 129-131 Edward St, Perth, WA 6000, AU